What firms
actually want to know.
Seventeen questions come up before a firm signs with us. The five we hear most are answered first; filter the topic chips to narrow further.
How is your pricing different from every other MSP we've talked to?
Flat per-user, per-month. No tiers called Enterprise. No per-ticket charges. Projects are quoted as fixed fees with a written scope; we eat overruns. Our entire price list is on the Pricing page — there's no version we send only to procurement.
We're already with another MSP. What does switching actually look like?
A 30-day overlap is included. We document everything we find in your environment, fix the urgent stuff in week one, and don't touch your existing contracts until the overlap ends. About 60% of our clients came to us this way.
Who answers the phone at 9pm on a Saturday?
One of eight named on-call engineers, all of whom you'll have met. Not a triage line in another time zone. Average pickup 41 seconds. We publish the rotation on the client portal.
We're a 90-person law firm. What does the first 90 days actually contain?
Week one: discovery, urgent fixes, documentation. Weeks two–four: backup verification, MFA enforcement, patch baseline. Month two: a written security posture report your CFO can read. Month three: a quarterly plan we agree on together.
How will you tell us when something's broken before we notice?
A monitored event opens an internal ticket. If it's customer-impacting, you get a call from a human within 8 minutes — not an automated email. We'd rather wake you up than let you find out from your office manager.