What we collect
Account contact information, the asset and identity inventory required to manage your environment, ticket history, telemetry from monitoring agents we install with your consent, and call recordings only when both parties opt in. We don’t collect anything we don’t use.
What we don’t do
We don’t sell, rent, or trade client data. We don’t share it with marketing partners. We don’t use it to train models. The only third parties who see your data are the named subprocessors listed in your MSA appendix.
How long we keep things
Ticket and telemetry data: 24 months unless your contract specifies otherwise. Backups: per the retention schedule we agreed in writing — typically 35 days operational + 7 years archive for HIPAA / SOX / SEC clients.
Questions
Write to privacy@hightrustit.com — replies within five business days. Data subject requests acknowledged within seventy-two hours.