Section 06 · Field notes

Things we've
written down.

Once a month, one of the engineers writes about something that happened — an incident, a hard call, a thing we got wrong. No SEO copy, no top-ten lists.

73 essays since 2017
Incident·May 202612 min read

What ransomware looks like from the inside, on a Tuesday morning.

A small accounting firm, a leaked credential, six hours from first alert to all-clear. Names changed; the timeline isn't.

Vivian Okafor · Security engineer
Pricing·Mar 20264 min read

Why we don't sell tiers.

There is no Premium, no Platinum, no Enterprise. There is one plan, and a project list. Here's what we figured out about the alternative.

Daniel Briere · Founder
Annual review·Jan 20269 min read

An honest accounting of our 2025 SLA.

We hit 96.3% of response targets. We missed twelve. Here's what we missed, why, and what we changed for 2026.

Marcus Tilley · Operations manager